Refund policy

RETURN AND REFUND POLICY

Last updated: May 2026

You may request a return within 14 days of receiving your order. Once your return request is accepted, you have a further 14 days to send the item back.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging where applicable. You will also need your order confirmation, receipt or proof of purchase.

HOW TO START A RETURN

To start a return, contact us at info@studiodrop.co.uk with your order number and reason for return.

Please note that returns will need to be sent to the return address provided once your return request has been accepted.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return question at info@studiodrop.co.uk.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as Studio Drop cannot be responsible for returns lost in transit.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and clear photos of the issue so we can review it and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items may not be eligible for return unless faulty. This may include items that are made-to-order, customised, personalised, specially finished, or marked as final sale.

We also cannot accept returns on gift cards.

Please contact us if you have questions about a specific item before placing your order.

EXCHANGES

The fastest way to ensure you get the item or size you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Where stock allows, we may be able to support an exchange. Contact us at info@studiodrop.co.uk with your order number, current item and preferred replacement.

UK AND EU COOLING-OFF RIGHTS

Nothing in this policy affects your statutory rights.

For online orders, customers may have the right to cancel within the legal cooling-off period where applicable. As above, you may request a return within 14 days of receiving your order, and once your return request is accepted, you have a further 14 days to send the item back.

Items must be returned in the same condition that you received them: unworn, unused, with tags, and in original packaging where applicable. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@studiodrop.co.uk.