
FAQ
Find answers to common questions about Studio Drop, products, sizing, orders, delivery, returns, Drop Club and Creator Program enquiries.
Where is Studio Drop based?
Studio Drop is a UK-based clothing brand. You can learn more about the brand on our Our Story page.
What is Studio Drop about?
Studio Drop creates concept-led essentials shaped by moments, moods and lived experience. Each release is built around clean silhouettes, considered design and clothing that carries a story. Read more about our approach on Our Standard.
What does “drop” mean?
A drop is a focused release. Instead of creating large collections, we release smaller edits with a clear visual direction and concept. You can explore current and future releases on our Drops page.
Is Studio Drop clothing unisex?
Yes. Our garments are designed with a unisex approach, focusing on relaxed silhouettes, everyday wearability and a considered fit.
How does Studio Drop clothing fit?
Our pieces are designed with a relaxed, oversized feel where stated. Choose your usual size for the intended fit, or size down if you prefer a cleaner, closer fit. You can compare measurements on our Size Guide.
Where can I find the size guide?
You can find measurements on our Size Guide. Measurements are provided to help you compare against garments you already own.
What are Studio Drop garments made from?
Every Studio Drop garment begins with a 100% organic cotton base. You can learn more about our materials, traceability and GOTS-certified base garments where stated on our Materials page.
How should I care for Studio Drop garments?
For washing, drying, print care and embroidery care, visit our Care Guide.
Will you release more product categories?
Yes. Studio Drop will continue to evolve through future drops, including new garment types and seasonal pieces. Explore current collections through Collections.
When will my order be processed?
Orders are processed as soon as possible. If an item requires finishing or preparation after purchase, this may add time before dispatch. For more information, visit Delivery & Returns.
Can I change my order after placing it?
Contact us as soon as possible through the Contact page. We cannot guarantee changes once your order has started processing or has been dispatched.
Can I cancel my order?
You may request a cancellation before your order has started processing. Once an order has been prepared or dispatched, cancellation may not be possible. For order support, use the Contact page.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order details.
Where do you ship from?
Studio Drop ships from the UK. You can read more on our Delivery & Returns page.
Do you ship internationally?
Studio Drop currently focuses on UK delivery. If international shipping becomes available, it will be shown at checkout. For delivery updates, visit Delivery & Returns.
How long does delivery take?
Delivery times depend on the shipping method selected at checkout. Any product preparation or finishing time is in addition to delivery time. Full details are available on Delivery & Returns.
Will I receive tracking?
Where tracking is available, tracking details will be sent once your order has been dispatched.
Can I return my order?
You may request a return within 14 days of receiving your order. Once your return request is accepted, you have a further 14 days to send the item back. Items must be unworn, unused, unwashed and returned in their original condition. Full details are available on our Delivery & Returns page and Refund Policy.
Can I exchange my item?
Exchanges may be available depending on stock and product availability. If your preferred size or item is unavailable, you may need to return your order and place a new order. Read more on Delivery & Returns.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. See our Delivery & Returns page for more information.
What if my item is faulty or incorrect?
Contact us as soon as possible through the Contact page with your order number and clear photos so we can review and resolve the issue.
Can I return made-to-order or finished items?
Items that are made-to-order, customised or specially finished may be excluded from returns unless faulty. Please check the product page and Refund Policy before ordering.
What is Drop Club?
Drop Club is Studio Drop’s loyalty and rewards space. Members can earn points, access rewards and stay closer to upcoming releases. Learn more on the Drop Club page.
How do I join Drop Club?
You can join by creating an account or opening the Drop Club panel on the website. You can also visit the Drop Club page for more information.
How do I earn points?
You can earn points through eligible actions such as creating an account, placing orders or completing selected activities shown inside Drop Club. Visit Drop Club to learn more.
How do I redeem rewards?
Log into your account, open Drop Club and choose an available reward. The reward details will explain how it can be used.
Who can apply to the Creator Program?
Anyone with a strong interest in fashion, styling, content creation or visual storytelling can apply. Visit the Creator Program page to learn more.
Do I need a large following?
No. We are open to micro-creators, influencers and emerging creatives. Content quality, consistency and brand alignment matter more than follower count.
What type of content are you looking for?
We look for raw, genuine and intentional content. Outfit styling, mirror shots, streetwear looks, detail shots, unboxing, short videos and creative styling all work well.
Will I receive free products?
Selected creators may receive Studio Drop products depending on campaign needs, availability and brand fit. Product gifting is not guaranteed for every applicant.
How do I apply?
To apply, visit the Creator Program page or use the Contact page and select Creator Program as the enquiry type.
CONTACT
Need help or want to get in touch with Studio Drop? Choose the enquiry type below and send us a message. We’ll get back to you as soon as we can.