DEILVERY & RETURNS
Clear information on delivery, returns, exchanges and order support for Studio Drop customers.
Where do you ship from?
Studio Drop ships from the UK.
When will my order be dispatched?
Orders are processed as soon as possible. Some Studio Drop pieces may require finishing, preparation or decoration after an order is placed. Where this applies, estimated preparation time will be shown on the product page or during checkout.
How long does delivery take?
Delivery times depend on the shipping method selected at checkout. Delivery time begins after your order has been processed and dispatched. Any preparation or finishing time is in addition to delivery time.
Will I receive tracking?
Where tracking is available, tracking details will be sent once your order has been dispatched.
Do you ship internationally?
Studio Drop currently focuses on UK delivery. If international shipping becomes available for your location, it will be shown at checkout. International customers may be responsible for customs duties, taxes or import fees charged by their country.
Can I return my order?
You may request a return within 14 days of receiving your order. Once your return request is accepted, you have a further 14 days to send the item back.
What condition should returns be in?
Returned items must be unworn, unused, unwashed and returned in their original condition with tags and packaging where applicable.
How do I start a return?
To start a return, contact us with your order number and reason for return. Please do not send items back without contacting us first. Once your return is approved, we will provide the next steps.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as Studio Drop cannot be responsible for returns lost in transit.
When will I receive my refund?
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to process the refund.
Can I exchange my item?
Exchanges may be available depending on stock and product availability. If your preferred size or item is unavailable, you may need to return your order and place a new order.
Can I exchange for another size?
If the size you need is available, we may be able to arrange an exchange. Contact us with your order number, current size and preferred size so we can check availability.
What if my item is faulty or incorrect?
If your item arrives faulty or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the issue and work to resolve it.
What information should I include?
Please include your order number, a short description of the issue and clear photos showing the fault or incorrect item. This helps us review your enquiry quickly and accurately.
Can I return made-to-order or specially finished items?
Some Studio Drop pieces may be made, decorated, customised or specially finished after an order is placed. Where an item is clearly made-to-order, customised, personalised or specially finished, it may be excluded from standard change-of-mind returns unless faulty.
Where will product-specific return conditions be shown?
Any product-specific return conditions will be stated on the product page before purchase. Please check the product page carefully before placing your order.
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